Shipping and Returns
If you feel your capo is defective and would like to return it please be sure to visit our Warranty Page to ensure your capo is still under warranty. If your capo is still under warranty you will be asked to fill out a return form (see below).
How it works:
After you fill out our return form our shipping department will review it. They will be looking for proof of purchase (please note that your capo must have been purchased within the last two (2) years–See Warranty Page link above); either by proof of an order confirmation or receipt and/or by a registration confirmation.
If you qualify, we will process a shipping label at no cost to you for you to print and attach to a sealed box containing your defective capo(s). You will need to return this to us.
Once we have received your capo we will determine if we can repair it. If we can we will do so and ship it back to you at no cost. If we cannot repair your capo and you live within the USA, we will send you a coupon code which will allow you to reorder the exact capo(s) from our website at a 100% discount. The shipping department will receive your order and ship it. If we cannot repair your capo and you live outside the USA, we will place a replacement order for you and the shipping department will receive your order and ship it.
If you are ready to fill out the return form you can do so Here.